Welcome to the Lean IT course where we will cover the fundamentals of Lean as applied to in a service industry, in this case using lean specifically in an IT service provider. Although this course does not require any prior knowledge of Lean, understanding of an IT environment and the typical work of IT service providers would be helpful.
We recommend that you have a fundamental understanding of IT Service Management and IT Service Management processes. If you don’t, you can view our free e-Learning course IT Service Management Fundamentals.
This course is intended for everyone in IT, but even IT customers and users may benefit from the course. Although we talk about Lean in an IT context, what we teach in this course can be applied to any service industry!
Session in this course will have a video component, and a written transcript of the video will also be provided for use.